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LPIA named region’s “best improved” airport 2013 – photos

Airports Council International recently announced Nassau's international airport as the recipient of the 2013 Airport Service Quality Award for Best Improvement By Region: Latin America-Caribbean category. The award recognizes the extensive improvements made to the airport during a three-phased, $409-million redevelopment. 

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TheBahamasInvestor.com
Tuesday, February 25, 2014
Tuesday, February 25, 2014

Airports Council International (ACI) recently announced Lynden Pindling International Airport (LPIA) as the recipient of the 2013 Airport Service Quality (ASQ) Award for Best Improvement By Region: Latin America-Caribbean category.

The award recognizes the extensive improvements made to the airport during a three-phased, $409 million redevelopment.

Vernice WalkineVernice Walkine (left), president and chief executive officer at Nassau Airport Development Co (NAD), received official word of the ACI survey results last week.

“This award shows that our efforts to totally transform LPIA into a modern and functional facility are being noticed. To be recognized for what we’ve been able to accomplish in four short years of construction will help motivate our team to move from building amazing terminals to managing them at a world-class level.”


LPIA also ranked in the top five best airports in the region (Latin America and the Caribbean). The airport management company is setting an aggressive goal of scoring within the top three airports in the region by the end of 2014.

David Adams, manager of customer support services, is leading the charge along with the operations team at NAD.

“Since implementing the ASQ survey programme, we’ve seen steady growth and improvement in overall customer experience at our airport despite conducting business while active construction was taking place,” Adams says.

“Our intent is to see LPIA ranked as one of the top three airports in the region by the end of 2014. To do this, we need to zero in on meeting customer service targets, improving overall ambiance in the terminals and getting the complete buy-in of our airport stakeholders.”

As the industry’s most comprehensive customer service benchmarking tool, the ASQ survey captures passengers’ immediate appraisal from check-in through departure at the gate at more than 285 airports worldwide.

These awards represent passengers’ views on 34 key service indicators and are an indicator of the top worldwide performing airports.

NAD implemented the ASQ survey programme at LPIA in 2011.clear

NAD improvements

NAD improvements

NAD improvements

Photos courtesy Nassau Airport Development.

The head of the Nassau Paradise Island Promotion Board has highlighted the importance of using the Internet to understand what the tourism market wants, enhance the visitor experience and market The Bahamas to a new audience.

Minister of Financial Services Ryan Pinder told participants in a recent Bahamas Bureau of Standards’ workshop that the benefits of the standards bureau are critical to The Bahamas’ national development.

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